Privacy Policy

Effective Date: August 21, 2026

CyberAnnex (“CyberAnnex,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when using our website, products, and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how we handle information associated with SMS/text messaging.

Information We Collect

. Depending on how you interact with CyberAnnex, we may collect:
. Name and contact information
. Business name and account information
. Email address
. Telephone and mobile phone number
. Information submitted through service registration, support requests, and service tickets
. Information about products and services requested or used
. Communications with our customer support team
. Website usage and technical information, such as IP address, browser type, device information, and log information

How We Use Information

CyberAnnex may use information we collect to:

. Provide and maintain our services

. Create and manage customer accounts

. Respond to customer support requests

. Create, manage, and update service tickets

. Provide technical support

. Send service-related notifications

. Communicate with customers regarding their accounts and requested services

. Send SMS/text messages when the customer has provided the appropriate consent

. Improve our website, products, and services

. Protect our systems and customers against fraud, abuse, and security threats

. Comply with applicable laws and legal obligations

SMS/Text Messaging

If you voluntarily provide your mobile telephone number and consent to receive SMS/text messages from CyberAnnex, we may use your mobile number to send customer support, service ticket, technical support, account, and service-related notifications.

Message frequency varies depending on your interactions with CyberAnnex and the services you use.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may request assistance by replying HELP.

Opting out of SMS messages will not prevent CyberAnnex from communicating with you through other appropriate channels when necessary to provide services or respond to your requests.

SMS Consent and Mobile Information

CyberAnnex does not sell, rent, or exchange mobile telephone numbers or SMS/text messaging opt-in information for marketing purposes.

Mobile information and SMS opt-in data will not be shared with third parties or affiliates for their own marketing or promotional purposes.

CyberAnnex may use service providers that process information on our behalf when necessary to provide our services, including communications and messaging services. Such providers may process information only as necessary to provide services to CyberAnnex and are not authorized to use SMS opt-in information for their own marketing purposes.

Information Sharing

CyberAnnex may disclose information when reasonably necessary to:

. Provide products or services requested by customers

. Operate our website, applications, and business systems

. Provide customer support and technical services

. Process communications and service notifications

. Comply with applicable laws, regulations, court orders, or legal processes

. Protect the rights, property, safety, and security of CyberAnnex, our customers, or others

. Detect, prevent, or investigate fraud, abuse, security incidents, or other unlawful activity

We do not sell customer personal information.

Data Security

CyberAnnex uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information is completely secure, and CyberAnnex cannot guarantee absolute security.

Cookies and Website Technologies

CyberAnnex may use cookies and similar technologies to operate our website, understand website usage, improve website functionality, and enhance the user experience.

You may be able to control cookies through your browser settings.

Third-Party Services

Our website or services may contain links to third-party websites or use third-party service providers. CyberAnnex is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage users to review the privacy policies of third-party services before providing personal information.

Children’s Privacy

CyberAnnex’s services are intended for businesses and general users and are not directed toward children under 13. CyberAnnex does not knowingly collect personal information from children under 13.

Your Choices

You may contact CyberAnnex to request information about the personal information we maintain about you or to request correction of inaccurate information, subject to applicable legal requirements.

For SMS messaging, you may opt out at any time by replying STOP to a CyberAnnex text message.

For assistance with SMS messaging, reply HELP.

Changes to This Privacy Policy

CyberAnnex may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or CyberAnnex’s privacy practices, please contact:

CyberAnnex
Website: https://cyberannex.com
Email: support@cyberannex.com
Phone: (949) 646-2222, option 3